Return & Refund Policy
At Off World Coffee, customer satisfaction is our top priority. If something isn’t right with your order, we’re here to make it right.
🔁 Returns (Apparel Only):
We accept returns on unused, unwashed clothing items with original tags and packaging within 7 days of delivery.
To initiate a return:
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Email us at support@offworldcoffee.com with your order number and reason for return.
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Our team will guide you through the return process.
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Once the item is received and inspected, we’ll issue a refund or exchange as per your preference.
Note: Return shipping charges are the customer’s responsibility unless the item was damaged or incorrect.
☕ Coffee Products:
Due to the perishable nature of coffee, we do not accept returns or refunds on coffee items, unless:
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The product arrived damaged
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You received the wrong item
In such cases, please contact us within 48 hours of delivery with pictures, and we’ll resolve the issue ASAP.
💰 Refunds:
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Approved refunds will be processed within 5 to 7 working days.
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Refunds will be made to your original payment method or via bank transfer (for Cash on Delivery orders).
❗Exceptions:
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No returns or refunds on sale items or gift cards
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Returned items must be in resalable condition
Still have questions? Reach out at support@offworldcoffee.com — we're happy to help!